Our Services
Clear, professional services with visible boundaries. We're transparent about what we do and what we don't.
Property Setup & Readiness
What We Do
- ✓Complete property inspection and documentation
- ✓Identify and vet local vendors (cleaners, plumbers, electricians)
- ✓Coordinate initial setup and repairs
- ✓Register property with local authorities
- ✓Create cleaning and maintenance protocols
- ✓Prepare property documentation for guests
What We Do NOT Do
- ✗Major renovations or structural work
- ✗Furnish or design your property
- ✗Provide legal advice on property ownership
- ✗Handle tax or accounting matters
Cleaning & Turnover Management
What We Do
- ✓Coordinate professional cleaning between guests
- ✓Quality inspections after each cleaning
- ✓Manage linen and towel supply
- ✓Handle minor maintenance and repairs
- ✓Coordinate turnover logistics (timing, access, etc.)
- ✓Document property condition with photos
What We Do NOT Do
- ✗Perform deep cleaning or carpet shampooing (unless arranged separately)
- ✗Handle major repairs or replacements
- ✗Manage guest laundry or personal items
- ✗Store furniture or excess inventory
Guest Communication Support
What We Do
- ✓Coordinate check-in and check-out with guests
- ✓Respond to guest inquiries and requests
- ✓Provide local guidance and recommendations
- ✓Handle guest complaints and issues professionally
- ✓Communicate in English (and basic Thai)
- ✓Document guest feedback and issues
What We Do NOT Do
- ✗Manage your booking platform or calendar
- ✗Handle refunds or payment disputes
- ✗Provide personal tour guide services
- ✗Arrange transportation or activities for guests
Local Emergency Coordination
What We Do
- ✓24/7 emergency response for critical issues
- ✓Coordinate immediate repairs (plumbing, electrical, etc.)
- ✓Manage vendor relationships and follow-up
- ✓Document issues and costs
- ✓Coordinate with insurance if needed
- ✓Keep you informed of all developments
What We Do NOT Do
- ✗Perform repairs ourselves (we coordinate professionals)
- ✗Cover emergency costs from our budget
- ✗Handle legal disputes or police matters
- ✗Make decisions without your approval
Professional Boundaries
We're professional operators, not personal assistants. Our boundaries ensure we can serve you reliably and sustainably.
What This Means
We focus on property operations, not personal services. We're available during business hours for routine matters and 24/7 for emergencies.
Why This Matters
Clear boundaries mean we can deliver consistent, professional service without burnout. You get reliability, not chaos.